Do triple nod. Dale Carnegie, the master of winning friends and influencing people advised his students to be interested in the people you are speaking with. This means getting them to open up and tell you more.THE ANALYSIS: Increased discounting around the mall and weak mall traffic have made Aeropostale's focus on low prices less compelling, said Cowen Co. Analyst John Kernan. It's unlikely that the company's margins the amount of each dollar in revenue a company actually keeps will improve in the second half, he added.

Bill Clerico, CEO of payment collection service WePay, has used many different types of surveys over the years, but has found he gets the most information through voicetovoice conversations with his customers. "Last month the CEO, COO, marketing director, marketing coordinator, PR manager, three sales managers, three customer support reps and even some engineers got on the phone with a variety of customers both pleased and displeased and simply a